Jeff Bezos once said: "The thing I have noticed is when the anecdotes and the data disagree, the anecdotes are usually right." What's often omitted in quoting this is the next sentence: "There's something wrong with the way you are measuring it."
Amazon still values anecdotes. Customer quotes are as important as surveys in product decisions.
I very much agree.
I think somebody famous once said “there are lies, damn lies, and statistics”.
When someone asks me for a number, I ask them what they plan to do with it/how will it affect decisions being made/etc.
If they don't know, I'd argue that getting them the number is a waste of everyone's time.
Jeff Bezos once said: "The thing I have noticed is when the anecdotes and the data disagree, the anecdotes are usually right." What's often omitted in quoting this is the next sentence: "There's something wrong with the way you are measuring it."
Amazon still values anecdotes. Customer quotes are as important as surveys in product decisions.